Front Office Assistant

Key Roles & ResponsibilitiesA. Front Office & Administration

• Handle incoming telephone calls, customer enquiries, and visitors professionally.
• Maintain front office records, correspondence, and documentation.
• Ensure proper communication and coordination with internal departments.
• Maintain a professional and organised front office environment.

B. Sales & Marketing Coordination – Primary Responsibility

• Coordinate with the Sales and Marketing team for customer enquiries, leads, and follow-ups.
• Maintain and update customer databases, sales leads, and enquiry records in MS Excel.
• Prepare daily, weekly, and monthly sales reports, MIS reports, and follow-up statements.
• Coordinate with sales personnel regarding customer meetings, appointments, quotations, and pending enquiries.
• Follow up with customers for quotations, order confirmations, and other sales-related requirements.
• Assist in preparing sales proposals, quotations, presentations, and marketing documents.
• Maintain records of customer interactions, sales activities, and marketing campaigns.
• Coordinate with the service and project teams for customer requirements and updates.

C. MS Excel & Reporting

• Maintain sales trackers, customer databases, and enquiry registers using MS Excel.
• Prepare reports using formulas, filters, sorting, Pivot Tables, and other relevant Excel functions.
• Ensure accuracy and timely updating of sales and marketing data.
• Support management in preparing sales performance reports and business review presentations.

candidates can directly contacty General manager-6364853962