Receptionist / Front Office Executive

1. Main ResponsibilitiesA. Customer Reception & Enquiry

• Welcome customers visiting the showroom.
• Understand customer requirements and guide them about product
• Maintain a professional and friendly showroom environment.
• Register every showroom visitor in the customer enquiry register/CRM.
• Provide basic information about EV scooters, finance, exchange, test rides and service support.

B. Customer Calling & Follow-up

• Make daily calls to new customer enquiries.
• Follow up with customers who have taken a test ride.
• Follow up with quotations and pending bookings.
• Call old/existing customers for referrals and repeat business.
• Contact customers regarding offers, finance schemes and exchange opportunities.
• Maintain a proper follow-up schedule and ensure no lead is missed.

C. Lead & Data Management

Maintain updated records of:

• Customer name
• Mobile number
• Location
• Scooter/model interested in
• Enquiry date
• Test ride status
• Finance requirement
• Exchange requirement
• Quotation given
• Follow-up date
• Booking status
• Lost/converted lead reason

D. Test Ride Management

• Schedule customer test rides.
• Maintain the test-ride register.
• Coordinate with the Sales Executive for test rides.
• Record customer feedback after the test ride.
• Follow up with the customer after 1–2 days.

E. WhatsApp & Digital Enquiries

• Respond to customer enquiries received through WhatsApp.
• Share approved scooter photos, specifications, offers and showroom location.
• Forward serious enquiries to the Sales Executive/Owner.
• Maintain WhatsApp lead records.
• Follow up with customers who have asked for prices or brochures.