Receptionist / Front Office Executive

SPARK PATHSHALA, NAGPUR

Job Description – Receptionist / Front Office Executive

Position: Receptionist / Front Office Executive

Location: Nagpur, Maharashtra

Employment Type: Full-Time

Industry: Education / Coaching Institute

Salary: ₹8,000 – ₹20,000 per month (Based on experience, skills & performance)

About the Role: Spark Pathshala is looking for a smart, confident, and well-organized Receptionist / Front Office Executive to manage the front desk, handle student/parent communication, and actively support the admission and enquiry process.

Key Responsibilities

Front Office & Administration

• Manage the reception/front desk and handle daily enquiries.
• Welcome and assist students, parents, visitors, and faculty professionally.
• Handle incoming and outgoing phone calls, WhatsApp messages, and basic correspondence.
• Maintain student, visitor, enquiry, and admission records.
• Coordinate with academic, admission, and administration teams.
• Schedule counselling sessions, appointments, and meetings.
• Handle basic computer work including MS Office, Excel, Google Sheets, email, and data entry.

Telecalling & Admission Support

• Make outbound calls to prospective students and parents regarding course and admission enquiries.
• Follow up with leads generated through walk-ins, calls, website, social media, and other sources.
• Explain courses, batches, timings, fees, facilities, and the admission process.
• Convert enquiries into walk-ins, counselling sessions, and admissions through effective follow-up.
• Maintain proper records of calls, follow-ups, and admission status.
• Send course and admission information through WhatsApp and other communication channels.