Teamspace Financial Services Private Limited

Customer Escalation Executive

Teamspace Financial Services Private Limited
Airoli, Navi Mumbai
₹18,000 - ₹20,000 monthly

Fixed

₹18,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Freshers onlyFreshers only
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job Description

  • We are looking for a customer-focused Customer Escalation Executive to handle escalated customer concerns over the phone, coordinate with internal teams, and ensure timely resolution of customer issues.
  • Handle escalated customer complaints and concerns over phone calls.
  • Understand customer issues and provide appropriate resolutions.
  • Coordinate with branch and internal teams to resolve customer concerns.
  • Maintain accurate records of customer complaints, interactions, and follow-ups.
  • Follow up with customers to ensure satisfactory resolution.
  • Handle difficult or dissatisfied customers with patience and professionalism.
  • Escalate complex or critical cases to the Branch Manager or concerned department.
  • Ensure timely closure of customer escalations.
  • Identify recurring customer concerns and share feedback with management.
  • Follow company policies and maintain confidentiality of customer information.
  • Good follow-up and coordination skills.


Job role

Work location
Work locationAiroli, Navi Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceFreshers only
Education
EducationGraduate
Skills
SkillsGood Communication Skills
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameTeamspace Financial Services Private Limited
Address
AddressAiroli, Navi Mumbai, Maharashtra, India
Job posted by Teamspace Financial Services Private Limited

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You can expect a minimum salary of 18,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 24 Oct 2026. For more details, download apna app and find Freshers jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!