eCommerce Operations Manager

Role Overview

The E-Commerce Operations Manager bridges the gap between digital sales demand and physical warehouse execution, ensuring smooth end-to-end processing from product onboarding to final customer delivery.

Key Responsibilities

• Marketplace & Platform Operations: Manage daily backend operations across channels like Shopify, WooCommerce, Amazon, Flipkart, and Meesho. Ensure pricing, stock levels, and catalog listings are accurate.
• Inventory & Warehouse Coordination: Maintain optimal stock levels, prevent stockouts or overstocking, and coordinate with vendors and 3PL (Third-Party Logistics) providers.
• Order Fulfillment & Logistics: Oversee picking, packing, shipping, and return management while adhering to platform SLAs (Service Level Agreements).
• Performance & Analytics: Track KPIs such as order accuracy, fulfillment cycle time, on-time delivery, and return rates using dashboards and advanced Excel/Google Sheets.
• Cross-Functional Collaboration: Work with Marketing, Finance, and Customer Support teams to streamline processes and resolve operational escalations.
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Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or E-Commerce.
• Experience: 3 to 5 years of relevant experience in e-commerce or marketplace operations management.
• Technical Skills: Proficiency in marketplace seller central dashboards, WMS/OMS systems, and data reporting tools (MS Excel/Google Sheets).
• Soft Skills: Strong problem-solving abilities, vendor negotiation, leadership, and clear communication.