Email Chat & Customer Support Executive
PhonepeFixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
48 applicants
Benefits include: Annual Bonus, PF, Travel Allowance (TA), Health Insurance
Job Description
- Customer Handling – Communicate politely and professionally with customers.
- Active Listening – Understand the customer's problem before responding.
- Clear Communication – Provide simple, accurate, and easy-to-understand information.
- Problem Solving – Identify issues and provide suitable solutions quickly.
- Product/Service Knowledge – Understand the company's products, services, policies, and processes.
- Patience & Empathy – Stay calm and show understanding, especially with upset customers.
- Complaint Management – Handle complaints professionally and try to resolve them at the first interaction.
- Call/Chat Etiquette – Follow proper greeting, verification, conversation, and closing procedures.
- Documentation – Record customer interactions, complaints, and resolutions accurately in CRM systems.
- Target & Quality Focus – Maintain productivity, customer satisfaction, quality scores, and required performance targets.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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