Product Specialist

Customer Support Executive 

Company: Rymo Technologies Pvt. Ltd. 

Location: Juinagar, Navi Mumbai 

Industry: Robotic Medical Equipment 

About Rymo 

Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement 

impairments regain physical independence. We combine healthcare, robotics and gamification to deliver 

real-world clinical impact. As we scale globally, we’re building strong teams and systems to support rapid 

growth across functions. 

About the Role: 

We are looking for a proactive and detail-oriented Support Coordinator executive to join our Customer 

Support team. The candidate will assist in managing support operations, coordinating service activities, 

maintaining records, and ensuring smooth communication between customers, field engineers, and 

internal teams. This role provides excellent exposure to customer support, service coordination, inventory 

management, and operational processes. 

Key Responsibilities: 

• Coordinate and track customer support tickets to ensure timely resolution. 

• Assist in managing internal machine servicing and maintenance schedules. 

• Maintain inventory records of spare parts, tools, and service-related materials. 

• Prepare and update service reports, documentation, and operational records. 

• Coordinate with field engineers for service visits, installations, and issue resolution. 

• Communicate with customers regarding service requests, updates, and follow-ups. 

• Provide administrative support to the Customer Support team. 

• Manage and organize data using MS Excel, Word, and other MS Office applications. 

• Ensure accurate record-keeping and timely reporting of service activities. 

• Support process improvements and daily operational activities. 

Qualification: 

Diploma in Mechanical Engineering. 

Freshers or candidates seeking internship opportunities are welcome to apply. 

MS Office Proficiency : Strong working knowledge of MS Excel, Word, PowerPoint, and Outlook. 

How to Apply: 

Email your resume and cover letter to careers@rymo.in with the subject “Customer Support Executive”.