Receptionist Cum Telecaller

Job Description: Front Desk Receptionist & Inside Sales (Telecaller)

Position: Front Desk Receptionist & Course Sales Executive

Location: Navi Mumbai (On-site)

Job Type: Full-time

Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday)

Compensation: Fixed Base Salary + Performance-Based Sales Incentives

Role Overview We are looking for a professional, articulate, and proactive Front Desk Receptionist & Telecaller to manage daily front-office operations and drive sales for our library of self-paced, recorded masterclasses and courses.

In this dual role, you will be the first point of contact for in-person visitors and incoming inquiries, while actively following up with warm digital leads, counseling prospective learners, explaining course curriculums, and converting inquiries into enrolled students.

• Key Responsibilities1. Course Sales & Telecalling (60%)
• Outbound Calling & Follow-ups: Connect daily with inbound leads generated via website inquiries, social media campaigns, webinars, and promotional funnels.

• Course Counseling & Pitching: Understand learner goals, present relevant recorded modules, explain learning outcomes, and address student queries regarding curriculum and access.

• Objection Handling & Closing: Address fee queries, resolve hesitations, offer current promotional discounts, and guide students through payment checkout.

• Lead Pipeline Management: Maintain up-to-date call logs, enrollment statuses, follow-up schedules, and payment confirmations in the CRM/tracking sheet.
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• Target Achievement: Meet and exceed weekly and monthly student enrollment targets and revenue quotas.
• 2. Front Desk & Office Administration (40%)
• Visitor Management: Greet clients, students, and guests warmly upon arrival; maintain the visitor logbook and notify relevant team members.
• Front Office Upkeep: Ensure the reception, waiting lounge, and consultation areas remain organized, tidy, and welcoming at all times.
• Call & Communication Handling: Answer incoming office switchboard calls, direct callers to the appropriate desk, and handle basic WhatsApp/email correspondence.
• Basic Office Support: Assist with courier intake/dispatch, coordinating office supplies, scheduling appointments, and managing basic student onboarding verification.
• Qualifications & RequirementsExperience: 1–3 years of experience in telecalling, inside sales, tele-sales, or front desk administration (prior experience selling online courses, ed-tech programs, coaching, or training certifications is a strong plus).
• Education: Graduate in any discipline (B.Com, B.A., B.Sc., BBA, or equivalent).

• Communication Skills: Excellent spoken and written skills in Hindi and English; fluency in Marathi is an added advantage.
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• Sales Acumen: Persuasive telephone manner, active listening skills, confident tone, and comfort with script execution and target-driven incentives.
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• Tech Proficiency: Familiarity with Google Sheets/MS Excel, basic CRM tools, payment links (Razorpay, UPI), and WhatsApp Business.
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• Professionalism: Punctual, presentable, disciplined, and comfortable interacting with diverse clients and prospective students.