Admin & HR Apprentice

Company Overview:

SIGMA Outsourcing Services Pvt Ltd (SOSPL) is a) is a leading player committed to providing exceptional debt

recovery services across the North & West India. SIGMA, was established in 2005 with over 21 years + standing

having more than 25 clients is a leading Business Process Management Service partner for Banks and NBFC

industry offering expertise in Soft Bucket Collections through AI Enabled Contact Centers and Field Operations,

handling key portfolios of Credit Card, Two-Wheeler Loan, Personal and Consumer Durable loans with large

team structure of more than 1700 employees. Sigma has a well penetrated footprint across the North & West of

India, in the states of Delhi NCR, Uttar-Pradesh, Uttarakhand, Maharashtra, Gujarat & Rajasthan. With a

growing team across India, SIGMA is focused on leveraging AI-enabled contact centers for efficient debt

recovery operations.

Are you confident on calls and enjoy interacting with people? We’re looking for an Apprentice in ‘Admin

& HR’ to support our Facility & Office Operations at our Delhi Centre.

Key Responsibilities of HR & Admin Apprentice:

1. Estate Management & Upkeep:

o Oversee the maintenance and management of all company properties.

o Ensure that all facilities are in optimal condition and meet health and safety

standards.

2. Physical Security/Access Control:

o Implement and monitor security protocols.

o Manage access control systems to ensure the safety of employees and assets.

3. Physical Asset Management:

o Track and maintain all physical assets.

o Oversee Annual Maintenance Contracts (AMC) and ensure timely renewals.

4. Fire Safety:

o Ensure all fire safety equipment is up-to-date and functional.

o Conduct regular fire drills and safety training sessions.

5. Ensuring POSH at Workplace & Statutory Compliance:

o Promote a safe and respectful workplace in line with the Prevention of Sexual

Harassment (POSH) Act.

o Ensure compliance with all statutory regulations.

6. Food & Beverages Management:

o Oversee catering services and ensure quality standards are met.

o Manage relationships with food and beverage vendors.

7. Office Rentals/Lease Documents/Electricity, Water, and Telecom Billing Management:

o Handle all aspects of office rentals and lease agreements.

o Manage utility bills and ensure timely payments.

8. Grievance Management & Complaints Liaison:

o Address employee grievances promptly and effectively.

o Serve as a liaison between staff and management for complaint resolution.

9. Travel and Inter-Office Transport and Conveyance Management:

o Coordinate travel arrangements for staff.

o Manage inter-office transportation services.

10. Maintaining Up-to-Date Data Repository of Assets:

o Keep accurate records of all assets in the ERP system.

o Maintain backup data in the company's regional Google Drive.

11. HR Hiring & Operations:

o Placing job adv on job portals, screening applications, interviewing candidates

and sharing shortlisted candidate’s tracker to senior manager.

o Maintaining Employee records and monthly attendance trackers.

Reporting/Mentoring Structure:

• The Apprentice will report directly on-site to the Centre Manager and Admin

officer for day-to-day role deliverables and indirectly report to Team Leader (HR & Admin) remotely on

virtual e-meets for monthly reports and deliverables.

Requirements & Qualifications:

• A Graduate in any stream preferably Management or Accounting qualifications.

• Preferred candidates with 0-1 Year of HR & Admin experience.

• Fluency in written and spoken English.

• Comfortable working in basic Microsoft Excel/Google Sheets.

• Excellent interpersonal and problem-solving skills.

• Good Learner, ability to multi-task

Work Days/Hours:

• Monday to Saturday; Shift 09:15 AM – 6:15 PM.--- Work from Office only.

📌 Location: Community Center, 31, Block B, Naraina Industrial Area Phase 1, Naraina, New Delhi, Delhi 110028 (Full-time, On-site)

Stipend & Benefits:

• Selected candidates will be registered as Apprentice with lucrative Stipend offered under the National

Apprenticeship Training scheme (NATS), accredited by Govt. of India. A formal Certificate upon successful

completion of one year training.

• Employees will be covered under the Employees’ State Insurance Corporation (ESIC) scheme.

• Career growth opportunities post successful completion of Apprenticeship.

📲 Apply Now – WhatsApp your CV at +91 7091981051 / Alternatively connect for walk in interview with HR at +91 98711 87632