Admission Counsellor

Job Overview

We are looking for a highly motivated, disciplined and result-oriented Admission Counsellor to join our Admissions Team. The candidate will be responsible for handling prospective student enquiries, making outbound calls, following up with interested leads and converting them into confirmed admissions.

The ideal candidate should possess excellent communication and counselling skills, a persuasive approach, and the ability to achieve admission targets within defined timelines.

1. Key ResponsibilitiesHandle prospective student enquiries through outbound calls and follow-up activities.
2. Counsel students and parents regarding available courses, eligibility criteria, admission procedures and career opportunities.
3. Convert prospective leads into confirmed admissions through effective communication and consistent follow-ups.
4. Maintain regular communication with prospective students and ensure timely follow-up on all assigned leads.
5. Update and maintain accurate lead information, call records, follow-up status and admission data in the CRM system.
6. Manage and track leads through the CRM platform (Meritto).
7. Achieve daily, weekly and monthly admission targets.
8. Build strong relationships with students and parents to ensure a positive admission experience.
9. Coordinate with the admissions team to ensure smooth processing of applications and enrolments.
10. Maintain high standards of professionalism, punctuality, discipline and work ethics.

Required Skills & Qualifications

• Graduate in any discipline (preferably).
• Prior experience in educational counselling, admissions or telesales is preferred.
• Excellent verbal communication and convincing skills.
• Strong follow-up, negotiation and lead-conversion abilities.
• Proficiency in MS Office and basic computer operations.
• Experience working with CRM software, particularly Meritto, will be an added advantage.
• Ability to work under targets and deliver measurable results.
• Highly disciplined, self-motivated, proactive and committed to responsibilities.
• Strong interpersonal skills and a student-centric approach.
• Preferred Candidate ProfileCandidates with prior experience in school, college or university admissions will be preferred.
• Candidates experienced in handling high-volume leads and converting enquiries into admissions will have an advantage.
• Individuals with hands-on experience in Meritto CRM will be given preference.
• Candidates who demonstrate ownership, consistency, punctuality and a target-driven mindset are highly encouraged to apply.

What We Expect

We are looking for individuals who take ownership of their responsibilities, maintain consistent follow-ups, and understand that successful admissions require persistence, effective counselling and strong conversion skills.

Apply now and become a part of the SGI Admissions Team!