Business Development Manager (BDM)

JOB DESCRIPTIONBusiness Development Executive (BDE) – Visa ConsultancyCompany Name: Flight2sucess Immigration LLP

Department: Sales & Business Development

Designation: Business Development Executive (BDE)

Working Hours: 10:00 AM to 6:30 PM

1. Job ResponsibilitiesA. Lead Generation & Client Acquisition

• Generate new business leads through calls, online inquiries, social media, referrals, and other marketing channels.
• Contact potential clients interested in immigration, visa consultancy, job marketing, career assistance, and overseas opportunities.
• Understand clients’ requirements and explain relevant consultancy services according to their profiles.
• Convert qualified leads into registered clients by explaining the process, service scope, and consultation charges.

B. Sales & Revenue Generation

• Achieve monthly sales targets and individual conversion targets assigned by management.
• Follow up consistently with prospective clients and maintain a proper lead pipeline.
• Handle client objections professionally and provide accurate information about services and fees.
• Focus on timely conversions, revenue generation, and maintaining a healthy sales conversion ratio.

C. Client Counselling & Process Explanation

• Conduct preliminary client counselling based on their educational qualifications, work experience, and immigration objectives.
• Explain applicable visa pathways, eligibility requirements, documentation, timelines, and consultancy procedures within the scope of the company’s services.
• Clearly communicate that visa approvals are subject to the relevant embassy or immigration authority.
• Never promise guaranteed jobs, visa approvals, work permits, or immigration outcomes unless expressly authorised and legally supported.

D. Follow-ups & CRM Management

• Maintain accurate records of leads, calls, follow-ups, client responses, and sales conversions in the company’s CRM or designated tracking system.
• Follow up with interested clients according to the company’s prescribed schedule.
• Update lead status daily and ensure that no assigned inquiry is left unattended.
• Coordinate with the documentation and operations teams after successful client registration.

E. Client Registration & Documentation

• Explain the service agreement, invoice, consultation charges, terms and conditions, and scope of services before registration.
• Ensure that clients understand the service deliverables and applicable refund policy as stated in the signed agreement.
• Coordinate the collection of required client documents and payment confirmations.
• Ensure all client commitments are accurately recorded and approved as per company policy.

F. Coordination & Reporting

• Coordinate with the marketing team to improve lead quality and business development.
• Submit daily sales reports, follow-up reports, conversion updates, and pending lead details to the reporting manager.
• Attend team meetings, sales training sessions, and performance reviews.
• Escalate client complaints, disputed commitments, and complex queries to the concerned manager.
• 2. Performance ExpectationsMeet monthly sales and revenue targets assigned by management.
• Maintain professional communication and timely follow-ups with prospective clients.
• Ensure accurate CRM updates and daily reporting.
• Demonstrate punctuality, discipline, accountability, and a result-oriented approach.
• Maintain ethical sales practices and protect confidential client information.
• Avoid false commitments, misleading claims, or unauthorised discounts.
• 3. Professional ConductMaintain professional behaviour with clients, colleagues, and management.
• Follow company policies, reporting procedures, attendance rules, and working hours.
• Use company-provided phones, CRM access, and other resources responsibly.
• Ensure that all client communications are transparent, professional, and consistent with the approved service agreement.

4. Key Performance Indicators (KPIs)Performance will be evaluated on the basis of:

1. Monthly sales target achievement.
2. Lead-to-client conversion ratio.
3. Number of successful client registrations.
4. Revenue generated and payment collection.
5. Follow-up effectiveness and lead management.
6. CRM accuracy and reporting compliance.
7. Client satisfaction and adherence to ethical sales practices.