Business Manager

Job Description: Business Manager – Sales & Business Management

Company: Astro Divyam

Department: Sales & Business Development

Position: Business Manager

Reporting To: Senior Management

Location: Patel Nagr,Delhi

Employment Type: Full-time

About Astro Divyam

Astro Divyam is an astrology-focused brand offering astrology consultations, spiritual guidance, and related products and services. We aim to build meaningful customer relationships by delivering trusted services and a seamless customer experience.

Role OverviewWe are looking for a proactive, target-driven, and business-oriented Business Manager to lead sales initiatives, drive revenue growth, manage customer relationships, and oversee day-to-day business activities at Astro Divyam.

The ideal candidate will combine strong sales and business development capabilities with operational discipline, team management, and a customer-first mindset. The candidate will be responsible for identifying growth opportunities, improving sales conversions, developing business partnerships, and ensuring the smooth functioning of business operations.

• Key Responsibilities1. Sales & Revenue GrowthDevelop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
• Drive sales of astrology consultations, personalized services, spiritual products, and other offerings of Astro Divyam.
• Generate new business through inbound leads, outbound sales, referrals, partnerships, and digital channels.
• Manage the complete sales funnel, including lead generation, qualification, follow-ups, conversion, and repeat sales.
• Identify opportunities to upsell and cross-sell services and products to existing customers.
• Monitor sales performance, conversion rates, average order value, and customer acquisition costs.
• Build and implement strategies to improve customer retention and lifetime value.
• 2. Business Development & PartnershipsIdentify new business opportunities, revenue streams, and potential customer segments.
• Develop partnerships with relevant businesses, influencers, affiliates, and other channel partners.
• Explore corporate collaborations, promotional tie-ups, and new distribution channels.
• Conduct market research and competitor analysis to identify emerging trends and growth opportunities.
• Support the development, launch, and commercialization of new products and services.
• Prepare business proposals, sales presentations, and partnership plans.
• 3. Customer Relationship ManagementEnsure timely and professional communication with leads and customers.
• Develop processes for managing enquiries, bookings, payments, service delivery, and customer feedback.
• Resolve escalated customer issues and ensure a positive customer experience.
• Build long-term relationships to encourage repeat purchases, referrals, and customer loyalty.
• Maintain accurate customer information, lead records, and follow-up schedules through a CRM or other tracking systems.
• 4. Business Operations & ManagementOversee day-to-day business activities and ensure smooth coordination across sales, marketing, customer support, and service delivery.
• Establish standard operating procedures (SOPs) for sales, lead management, customer service, and reporting.
• Track business performance against targets and recommend corrective actions where required.
• Coordinate with internal teams and external vendors to ensure timely delivery of products and services.
• Monitor operational efficiency, business costs, and resource utilization.
• Prepare regular business performance reports, sales forecasts, and management updates.
• Identify process gaps and implement improvements to increase productivity and profitability.
• 5. Team Leadership & Performance ManagementManage, guide, and motivate sales and customer-facing team members, as applicable.
• Set individual and team targets, monitor performance, and provide regular feedback.
• Establish clear accountability for leads, follow-ups, conversions, and customer satisfaction.
• Support recruitment, onboarding, and training of team members.
• Build a performance-driven culture focused on ownership, integrity, and results.
• 6. Marketing Coordination & Growth InitiativesWork closely with the marketing team to improve lead quality and sales conversion.
• Provide customer insights and market feedback to support campaigns, offers, and product positioning.
• Track the effectiveness of promotional activities and recommend improvements.
• Support online sales initiatives, campaigns, and customer engagement activities.
• Ensure that sales communication is accurate, ethical, and aligned with Astro Divyam’s brand values.

Key Performance Indicators (KPIs)Performance will be evaluated against mutually agreed targets, including:

• Monthly and quarterly revenue achievement.
• Number of qualified leads generated and converted.
• Lead-to-sale conversion rate.
• Average order value and revenue per customer.
• Repeat purchase rate and customer retention.
• Revenue generated through partnerships and new business channels.
• Customer satisfaction and complaint resolution.
• Sales team productivity and target achievement.
• Accuracy of sales forecasts and management reporting.
• Operational efficiency and profitability improvement.
• Required Qualifications & ExperienceBachelor’s degree in Business Administration, Marketing, Commerce, or a related field. An MBA is an advantage.
• 3–7 years of experience in sales, business development, business management, or revenue operations.
• Experience managing sales targets, customer relationships, and business performance.
• Prior experience in e-commerce, consumer services, wellness, astrology, spiritual services, or a related industry is preferred.
• Demonstrated ability to build sales pipelines, close deals, and develop new business opportunities.
• Experience with CRM tools, spreadsheets, sales dashboards, and business reporting.
• Prior team management experience is preferred.
• Required Skills & CompetenciesStrong sales, negotiation, and closing skills.
• Excellent communication and relationship-building abilities.
• Commercial awareness and a results-oriented mindset.
• Analytical thinking and data-driven decision