Client Experience And Booking Executive

Key Responsibilities

• Handle incoming customer enquiries through calls, WhatsApp, website leads, social media, and other communication channels.

• Understand customer requirements by asking the right questions and reviewing photographs or videos shared by the customer.

• Explain Sneakinn Home Care services, processes, pricing, timelines, and expected results clearly and professionally.

• Recommend appropriate services based on the customer's requirements.

• Prepare and share accurate service estimates and quotations.

• Convert qualified enquiries into confirmed bookings.

• Maintain regular and systematic follow-ups with potential customers until the enquiry is closed.

• Coordinate booking dates and service requirements with the operations and scheduling teams.

• Record complete customer information, service requirements, estimates, follow-ups, and booking details in the company's CRM or system.

• Conduct video consultations with customers whenever additional assessment is required.

• Coordinate with technical team members when specialized advice is required before confirming an estimate.

• Keep customers updated regarding their bookings and assist with basic pre-service queries.

• Ensure that every customer interaction reflects Sneakinn's premium service standards.

• Maintain a professional and consultative approach while speaking with high-value customers.

• Achieve individual booking conversion and revenue targets.

• Follow up on enquiries that have not converted and identify reasons for non-conversion.

• Maintain accurate daily reporting of enquiries, follow-ups, confirmed bookings, and revenue generated.

Requirements

• 1-4 years of experience in customer service, inside sales, telesales, booking management, client servicing, or a similar customer-facing role.

• Excellent spoken and written English communication skills.

• Strong communication skills over both phone calls and WhatsApp.

• Confident, polished, and professional personality.

• Ability to understand customer requirements and recommend suitable services.

• Comfortable discussing pricing, sharing estimates, following up, and closing bookings.

• Strong follow-up skills and ability to manage multiple customer conversations simultaneously.

• Customer-first mindset with good problem-solving abilities.

• Organized and disciplined approach toward CRM updates and documentation.

• Comfortable working with booking and revenue targets.

• Basic proficiency with computers, WhatsApp, CRM systems, and spreadsheets.

• Ability to work in a fast-paced, customer-focused environment.