Content Writer (QC)

Auditahighvolumeof customer interaction tickets on a daily basis for quality and accuracy

Evaluateresponses for adherence to SOPs, brand guidelines, and communication standards

Identify errors, gaps, and areas of improvement in agent responses

Providestructured and actionable feedback to agents and stakeholders

Ensureconsistency in tone, language, and messaging across all interactions

Maintaindetailed quality reports and track performance metrics

Collaborate with internal teams to drive continuous process improvement

Supportinenhancing overall customer experience through quality control measures

Requirement

Excellent command over the English language (written, verbal, and comprehension)

Basicunderstanding of Content moderation and ORM-related roles

Comfortableworking in rotational shifts and rotational weekly offs

Willingness to work on weekends as per business requirements

Ability to handle high-volume auditing work with accuracy and consistency

Strongattention to detail and analytical mindset

Clearunderstanding and acceptance of the QC (Quality Check) role responsibilities