Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_New Delhi
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_New Delhi
- Manage customer assistance specifically for personal loan hardship cases, ensuring effective resolution and support. - Oversee communication and coordination with customers facing financial difficulties related to personal loans. - Collaborate with internal teams to facilitate hardship assistance processes and improve customer satisfaction. - Handle escalations and provide guidance to junior staff in the hardship assistance unit. - Ensure compliance with banking regulations and company policies in all customer interactions. - Maintain accurate records and reports related to hardship assistance cases. - Support the development and implementation of strategies to enhance the personal loan hardship assistance services. - Work closely with stakeholders to identify process improvements and customer-centric solutions. - Drive initiatives to reduce loan defaults through proactive customer engagement and assistance. - Foster a customer-first approach while balancing risk and compliance requirements.Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Care Executive
The Detailing GangWork from OfficeFull TimeMin. 3 years
Good (Intermediate / Advanced) English
Telecalling Executive
Akshaj HomesWork from OfficeFull TimeFreshers onlyGood (Intermediate / Advanced) EnglishSales Officer
Aaramya Ventures (Opc) Private LimitedWork from OfficeFull TimeMin. 6 monthsBasic EnglishTelemarketing Executive
Signature Linkers Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishTelesales Executive
Modern Wrapzon LLPWork from OfficeFull TimeMin. 1 yearBasic English
Call Center Executive
Sudershan Gadget StoreWork from OfficeFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in New Delhi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in New Delhi at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in New Delhi . Through apna, you can find jobs in 64 cities across India. Join NOW!