Lugano Fashion

Customer Relationship Manager

Lugano Fashion
Shahdara, New Delhi
₹20,000 - ₹25,000 monthly

Fixed

₹20,000 - ₹25,000

Earning Potential

₹25,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 6 monthsMin. 6 months
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

3 applicants

3 applicants

Job Description

About the Role

We’re looking for a Customer Relationship Manager to build strong, long-term relationships with our clients, keep them satisfied, and grow revenue from our existing customer base.


Key Responsibilities

  • Manage a portfolio of client accounts and act as their main point of contact
  • Understand client needs and recommend suitable products or services
  • Drive retention, renewals, upselling and cross-selling
  • Resolve complaints and escalations quickly and professionally
  • Maintain accurate client records and activity in the CRM
  • Track and report on client satisfaction, revenue and retention metrics
  • Work with sales, operations and support teams to deliver a smooth customer experience

Skills & Qualifications

  • [1–5] years in client servicing, account management or sales
  • Excellent communication in English and Hindi
  • Strong negotiation, listening and problem-solving skills
  • Good working knowledge of MS Excel / Google Sheets

Job role

Work location
Work locationLugano Ethnic Wear, Gandhi Nagar Main Road, Gandhi Nagar, Delhi, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 months
Education
EducationGraduate
Skills
SkillsAccount Management, Problem solving, Upselling, Cross selling, Customer satisfaction, Client relationship management, Customer onboarding, Customer complaints handling, Needs analysis
English level
English levelBasic English
Gender
GenderFemale

About company

Name
NameLugano Fashion
Address
AddressLugano Ethnic Wear, Gandhi Nagar Main Road, Gandhi Nagar, Delhi, India
Job posted by Lugano Fashion

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You can expect a minimum salary of 20,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 19 Nov 2026. For more details, download apna app and find Full Time jobs in Delhi-NCR . Through apna, you can find jobs in 64 cities across India. Join NOW!