Sekyo Innovations Private Limited

Customer Support Executive

Sekyo Innovations Private Limited
Paschim Vihar, New Delhi
₹16,000 - ₹21,000 monthly*

Fixed

₹16,000 - ₹18,000

Average Incentives*

₹3,000

Earning Potential

₹21,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 6 monthsMin. 6 months
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

28 applicants

28 applicants

Benefits include: PF, Internet Allowance, Laptop, Health Insurance, ESI (ESIC)

Benefits include: PF, Internet Allowance, Laptop, Health Insurance, ESI (ESIC)

Job Description

*Key Responsibilities* 


​Omnichannel Support: Interact with customers daily via [Email, Chat, Phone, and Social Media] to resolve inquiries.


​ *Problem Solving* : Diagnose and troubleshoot technical issues or account discrepancies with a "solution-first" mindset.


​ *Product Expertise* : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs.


​ *Documentation* : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing clear, helpful guides.


​ *Feedback Loop* : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience.


​ *Performance Metrics* : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.

Job role

Work location
Work locationShubham Enclave, Reserve Bank Enclave, Paschim Vihar, Delhi, 110063, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 months
Education
Education12th Pass
Skills
SkillsGood Communication Skills, Customer care
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderFemale

About company

Name
NameSekyo Innovations Private Limited
Address
AddressShubham Enclave, Reserve Bank Enclave, Paschim Vihar, Delhi, 110063, India
Job posted by Sekyo Innovations Private Limited

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You can expect a minimum salary of 16,000 INR and can go up to 21,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

No work-related deposit needs to be made during your employment with the company.

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The last date to apply for this job is 13 Nov 2026. For more details, download apna app and find Full Time jobs in Delhi-NCR . Through apna, you can find jobs in 64 cities across India. Join NOW!