Customer Support Executive - Service Advisor

Company Overview

Sneakinn, founded in 2020, is a premium cleaning, protection, and restoration company specializing in sneakers, footwear, handbags, luxury accessories, and garments.

With a strong focus on quality, craftsmanship, and customer experience, our trained technicians and centralized processing facility ensure that every article receives specialized care throughout its journey with us. Today, Sneakinn operates 8 physical stores across Delhi-NCR and Mumbai, supported by a centralized workshop

in Delhi and a growing team of 180+ members.

Recently featured on Shark Tank India, Sneakinn has gained national recognition for building a modern, technology-driven service brand focused on delivering high-quality care and a seamless customer experience.

Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.

Position: Customer Support Executive - Service Advisor

Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur)

Job Type: Full-Time

Timings: 10 AM to 7 PM

Responsibilities-

• Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury accessories) to determine required services and provide accurate estimates.

• Communicate service options clearly to customers and upsell additional restoration or protection services where appropriate.

• Develop technical expertise in luxury brands and restoration techniques to enhance service suggestions.

• Coordinate with the backend workshop team and technicians to ensure accurate processing of customer articles.

• Support the customer support team by providing rough estimates for online queries received by the sales team.

• Maintain consistent communication with customers via chat and phone to explain inspection results and service procedures.

• Ensure high-quality client handling with professionalism and attention to detail.

• Stay informed about the latest trends in luxury brands, restoration methods, and customer care best practices.

Requirements-

• Strong communication skills, both written and verbal, with a professional and customer-friendly approach.

• Keen eye for detail and a methodical approach to inspecting customer articles.

• Ability to understand and explain technical service options and restoration procedures.

• Willingness to learn and develop knowledge of luxury brands, restoration techniques, and premium materials.

• Prior experience in customer-facing roles, particularly in luxury retail, e-commerce, or a service-oriented industry, is a plus.

• Proficiency in handling customer interactions over chat and phone.

• Ability to multitask, manage priorities, and ensure accuracy under tight timelines.

• 1–3 years of experience in retail, customer service, or technical roles involving luxury goods.