Hotel Operations Executive

Experience: 1–3 years in hotel, hospitality, reception, or telecalling

Gender: Female

Location: Delhi / NCR

Job Description:

We are looking for a confident and well-spoken Front Office & Telecalling Executive with hotel/hospitality experience. The candidate will be responsible for managing the reception desk, attending guests, handling calls, and supporting customer follow-ups.

Key Responsibilities:

• Welcome and assist hotel guests professionally.
• Handle check-in and check-out procedures.
• Answer incoming calls and respond to guest/customer queries.
• Make outbound calls for bookings, enquiries, follow-ups, and sales.
• Manage room booking enquiries and maintain booking records.
• Coordinate with housekeeping and other hotel departments.
• Handle customer complaints and resolve basic issues professionally.
• Maintain front-office records and daily reports.
• Follow up with customers regarding bookings and payments.
• Maintain a professional and welcoming reception area.

Requirements:

• Previous experience in a hotel, front office, receptionist, or hospitality role preferred.
• Good communication and convincing skills.
• Comfortable with both reception work and calling.
• Basic computer/MS Office knowledge.
• Pleasant personality and professional appearance.
• Hindi and English communication skills preferred.