Hotel Receptionist

Job Summary

We are looking for a friendly, professional, and customer-focused Hotel Receptionist to manage front-desk operations and provide excellent service to hotel guests. The ideal candidate should have good communication skills, a pleasant personality, and the ability to handle multiple tasks efficiently.

• Key ResponsibilitiesWelcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer telephone calls, emails, and guest inquiries.
• Provide information about hotel facilities, services, room rates, and local attractions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments regarding guest requirements.
• Maintain accurate guest records and update the hotel/property management system.
• Prepare bills, collect payments, and issue receipts.
• Maintain the cleanliness and professional appearance of the front desk.
• Follow hotel policies, safety procedures, and security standards.
• Assist guests with luggage, transportation, wake-up calls, and other services when required.
• Prepare shift reports and maintain proper handover records.
• RequirementsHigh school diploma or equivalent; hospitality qualification is an advantage.
• Previous hotel/front-office experience is preferred.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with hotel booking/PMS software.
• Professional appearance and positive attitude.
• Strong customer-service and problem-solving skills.
• Ability to work in shifts, including weekends and holidays.
• Ability to remain calm and professional under pressure.
• Key SkillsGuest Relations
• Communication Skills
• Front Office Operations
• Reservation Management
• Billing & Cash Handling
• Customer Service
• Computer/PMS Skills
• Problem Solving
• Teamwork
• Time Management
• Working ConditionsFull-time position.
• Rotational shifts may apply.
• Requires regular interaction with hotel guests and other departments