IT Support Executive

Job Description – IT Support Engineer

Company: Romio Technologies Pvt. Ltd.

Location: Delhi NCR

Employment Type: Full-Time

Experience: 1–3 Years

Salary: As per experience and skill set

Job OverviewWe are looking for a technically skilled and field-oriented IT Support Engineer to provide software and hardware installation, troubleshooting, maintenance, and technical support at client locations.

The candidate will be responsible for handling field service calls, installation and configuration of IT hardware and software, troubleshooting technical issues, and providing on-site support to clients.

Key ResponsibilitiesIT Support & Troubleshooting

• Provide technical support to clients for hardware and software-related issues.
• Diagnose and troubleshoot computers, POS systems, printers, displays, networking devices, and other IT equipment.
• Resolve issues related to Windows, applications, drivers, connectivity, and system configurations.
• Provide remote and on-site technical support as required.
• Maintain proper records of service calls, issues, resolutions, and pending requirements.

Software Installation & Configuration

• Install, configure, and update operating systems and software applications.
• Install and configure POS billing software and other client-specific applications.
• Configure drivers, utilities, antivirus, system applications, and required software.
• Perform software updates, system configuration, and basic troubleshooting.
• Assist clients with software-related technical issues and basic user training.

Hardware Installation

• Install and configure computers, POS machines, printers, barcode scanners, thermal printers, monitors, displays, kiosks, and other IT equipment.
• Handle hardware replacement, upgrades, and basic maintenance.
• Configure peripherals and ensure proper connectivity between devices.
• Perform basic hardware diagnostics and identify faulty components.
• Coordinate with the technical/service team for hardware replacement or major repairs.

Field Work & Client-Site Support

• Visit client locations for installation, troubleshooting, maintenance, and service calls.
• Carry out complete hardware and software installation at client sites.
• Attend emergency and scheduled technical service calls as assigned.
• Coordinate with clients and understand their technical requirements.
• Ensure all installations are completed properly and systems are handed over in working condition.
• Provide basic training and demonstrations to clients after installation.
• Travel to different client locations within Delhi NCR and, when required, outside Delhi NCR.

Networking & Connectivity

• Perform basic LAN, Wi-Fi, router, switch, and network troubleshooting.
• Configure IP addresses and basic network settings.
• Troubleshoot connectivity issues between systems, POS devices, printers, and other peripherals.
• Coordinate with the client's IT/networking team whenever required.

Documentation & Reporting

• Submit daily work/service reports for all field visits.
• Maintain installation and service documentation.
• Record hardware/software installed, issues identified, and solutions provided.
• Share photographs, videos, or other required proof of installation/service work.
• Update the concerned team regarding completed, pending, and recurring issues.
• Required SkillsGood knowledge of computer hardware and software troubleshooting.
• Experience in Windows installation and configuration.
• Knowledge of software installation, drivers, system configuration, and basic networking.
• Hands-on experience with printers, scanners, POS systems, and other peripherals.
• Good troubleshooting and problem-solving skills.
• Good communication and client-handling skills.
• Ability to work independently at client locations.
• Willingness to travel for field work.
• Basic knowledge of MS Office and Excel.
• Ability to prepare and maintain service reports.
• Preferred Candidate1–3 years of experience in IT Support, Desktop Support, Field Support, Technical Support, or Hardware & Networking.
• Candidates with experience in POS systems, billing software, printers, digital signage, kiosks, LED displays, or retail/hospitality technology will be preferred.
• Must be comfortable with regular field visits and client-site installations.
• Should be punctual, responsible, technically confident, and professional while dealing with clients.
• Key Performance Areas (KRA)Timely completion of installation and service calls.
• Accurate software and hardware installation.
• Quick and effective troubleshooting.
• Proper handling of client equipment.
• Timely submission of daily field/service reports.
• Customer satisfaction and professional client communication.
• Proper documentation of all installations and service activities.