Logistics Sales & Operations Executive

Logistics Sales & Operations Executive

Company: Airbezz Express Private Limited

Industry: International Logistics / E-commerce Logistics / Courier & Freight Forwarding

Job Type: Full-time

Department: Sales & Operations

Experience: 1–2 Years

Location: New Delhi / Dwarka

Employment Type: Full-time

Job Overview:

Airbezz Express Private Limited is looking for a Logistics Sales & Operations Executive to manage customer inquiries, sales leads, quotations, customer onboarding and day-to-day logistics coordination.

The candidate will handle E-commerce parcel inquiries, Meta leads, B2B customer calls, international courier quotations, Air Freight & Sea Freight inquiries, KYC, onboarding and shipment operations.

• Key ResponsibilitiesSales & Customer HandlingHandle incoming E-commerce and international shipping inquiries.
• Follow up with leads received through Facebook/Instagram (Meta Ads), WhatsApp and other channels.
• Make outbound calls to B2B customers, exporters, e-commerce sellers and SMEs.
• Understand customer shipping requirements and provide suitable logistics solutions.
• Prepare and share quotations for International Courier, Air Freight and Sea Freight.
• Follow up with customers from inquiry and quotation stage until booking confirmation.
• Maintain regular communication with existing and potential customers.
• Customer Onboarding & KYCOnboard new customers and explain the company's shipping process.
• Collect and verify required KYC and business documents.
• Maintain accurate customer and shipment information.
• Coordinate with customers for invoices, packing details, product information and other required documents.
• Logistics OperationsCoordinate day-to-day shipment operations after booking confirmation.
• Coordinate with courier partners, freight forwarders and internal operations teams.
• Manage shipment booking, pickup coordination and dispatch follow-ups.
• Track shipment status and communicate updates to customers.
• Coordinate for documentation, customs-related requirements and shipment issues.
• Ensure smooth coordination between Sales, Customer and Operations teams.
• CRM & ReportingMaintain customer inquiries, leads, quotations and follow-up records.
• Update CRM/Excel/software with customer and shipment details.
• Prepare daily/weekly sales and operations reports.
• Maintain proper follow-up records and ensure no active lead is missed.
• Required SkillsGood communication and convincing skills.
• Good knowledge of International Courier / Logistics / Freight Forwarding.
• Basic understanding of Air Freight and Sea Freight.
• Experience in B2B sales and customer handling will be preferred.
• Ability to handle Meta-generated leads and WhatsApp inquiries.
• Good follow-up and negotiation skills.
• Basic knowledge of KYC and shipment documentation.
• Good working knowledge of MS Excel / Google Sheets / CRM.
• Ability to coordinate multiple shipments and customers simultaneously.
• Hindi and English communication skills required.

Preferred CandidateCandidates with experience in any of the following industries will be preferred:

• International Courier
• Freight Forwarding
• Logistics
• E-commerce Logistics
• Export / Import
• Shipping & Cargo
• B2B Sales
• Courier Sales
• Customer Relationship Management
• Key Performance Areas (KPI)Lead response and follow-up
• Customer conversion
• Quotations generated
• B2B customer acquisition
• Customer onboarding
• Shipment bookings
• Customer retention
• Operational coordination
• Timely shipment follow-up
• What We OfferFixed salary + performance-based incentives
• Opportunity to work in an international logistics and e-commerce environment
• Exposure to International Courier, Air Freight, Sea Freight and Freight Forwarding
• Growth opportunities based on performance
• Professional and dynamic work environment

Apply Now: Candidates with relevant experience in logistics sales, courier, freight forwarding or e-commerce logistics are encouraged to apply.