Member Services Executive

Member Services Executive – Loyalty Program

We’re Hiring: Member Services Executive – Loyalty Program

Location: On-site | New Delhi

Role: Full-time | Non-Sales | Member Support Executive

Eligibility: Freshers with excellent communication skills are welcome to apply!

Your Responsibilities:

• Handle inbound calls from loyalty program members
• Assist members with booking requests, membership queries, and benefit clarifications
• Manage escalations with empathy and resolve within defined TAT (Turnaround Time)
• Maintain accurate records of member interactions
• Represent The Lalit’s commitment to guest delight in every interaction

What We’re Looking For:

• Excellent verbal and written communication skills
• Customer-first attitude and problem-solving mindset
• Basic knowledge of hospitality or loyalty programs is a plus
• Ability to work in shifts, including weekends/holidays

Apply Today: Send your resume to tanya.kulshrestha@thelalit.com