Operations Executive

We are looking for a proactive, responsible, and detail-oriented Operations Executive to manage customer support, order processing, logistics coordination, vendor management, and day-to-day operational activities for our apparel brand, Transition.

The ideal candidate should have strong communication and coordination skills, be comfortable managing multiple responsibilities, and be capable of handling customers, courier partners, and vendors efficiently. This role requires someone who can take ownership of tasks, ensure timely follow-ups, and help maintain smooth business operations in a fast-growing D2C e-commerce environment.

Key Responsibilities

1. Customer Support & Experience

• Handle customer queries through WhatsApp, email, and phone calls.
• Manage inquiries related to orders, deliveries, exchanges, returns, refunds, and product information.
• Provide timely, professional, and solution-oriented responses.
• Follow up with customers until their issues are completely resolved.
• Maintain proper records of customer complaints, feedback, and resolutions.

2. Order Processing & E-commerce Operations

• Monitor and manage daily orders received through the company's Shopify store.
• Ensure accurate order processing, verification, and timely dispatch.
• Coordinate with the warehouse and internal team for order packing and fulfilment.
• Monitor pending, unfulfilled, cancelled, and returned orders.
• Handle COD and prepaid order-related coordination.
• Ensure smooth order fulfilment and minimize processing delays.
• Maintain accurate order records and daily operational reports.

3. Logistics & Courier Management

• Coordinate with courier partners such as DTDC, Delhivery, Blue Dart, and Shiprocket.
• Manage shipment tracking, dispatch coordination, and delivery follow-ups.
• Resolve delivery delays, RTOs, NDRs, failed delivery attempts, and pickup-related issues.
• Raise and follow up on courier escalations until resolution.
• Coordinate reverse pickups for returns and exchanges.
• Monitor courier performance and identify recurring logistics issues.
• Assist in evaluating and onboarding new logistics partners to improve delivery efficiency and reduce shipping costs.

4. Vendor Management & Onboarding

• Coordinate with existing vendors, including manufacturers, printers, packaging suppliers, and other operational partners.
• Identify and research potential new vendors based on business requirements.
• Assist in onboarding new vendors, collecting quotations, negotiating commercial terms, and maintaining vendor records.
• Coordinate with vendors regarding product requirements, pricing, quality, production timelines, and delivery schedules.
• Follow up regularly to ensure timely production and supply.
• Maintain strong vendor relationships and ensure smooth day-to-day communication.
• Compare vendor pricing, service quality, and turnaround times to identify better business opportunities.

5. Production & Inventory Coordination

• Coordinate with manufacturing partners regarding production schedules and order requirements.
• Follow up on pending production, sampling, printing, and packaging activities.
• Monitor stock availability and coordinate inventory replenishment.
• Maintain records of incoming stock, outgoing stock, and inventory discrepancies.
• Coordinate with the internal team to prevent stockouts and fulfilment delays.

6. General Operations & Process Management

• Monitor daily business operations and ensure tasks are completed within deadlines.
• Maintain records of customer issues, orders, refunds, exchanges, inventory, vendors, and logistics updates.
• Prepare and maintain daily operational reports using Excel and Google Sheets.
• Identify operational bottlenecks and suggest improvements.
• Ensure proper coordination between internal teams and external partners.
• Take ownership of assigned responsibilities and ensure timely execution.
• Skills & RequirementsGood communication skills in both Hindi and English.
• Strong customer-handling and problem-solving abilities.
• Basic to intermediate knowledge of MS Excel, Google Sheets, email, and WhatsApp Business.
• Familiarity with Shopify and e-commerce order management is preferred.
• Understanding of logistics, courier operations, and shipment tracking.
• Good vendor coordination, negotiation, and follow-up skills.
• Ability to manage multiple tasks and priorities independently.
• Strong attention to detail, accountability, and willingness to learn.
• Ability to work in a fast-paced startup environment.
• Preferred Candidate6 months – 2 years of experience in customer support, e-commerce operations, logistics, vendor management, or order processing.
• Experience working with Shopify or other e-commerce platforms is an advantage.
• Prior experience coordinating with courier companies and manufacturing vendors will be preferred.
• Candidates familiar with D2C brands, online retail, or apparel businesses will have an added advantage.
• Candidates from Faridabad and South Delhi will be preferred due to the office location and ease of commute.

Work Schedule

• Working Days: Monday to Saturday
• Working Hours: 10:00 AM – 6:30 PM
• Work Mode: Work from Office
• Office Location: Molarband Extension, Badarpur, New Delhi

Who Should Apply?

If you enjoy solving customer problems, managing orders, coordinating with vendors and logistics partners, and taking ownership of day-to-day business operations, we'd love to have you on our team.

This is an opportunity to work closely with the core team of a growing D2C apparel brand and gain hands-on experience across multiple areas of e-commerce and business operations.