Personal Banker-Inbound_BRANCH BANKING_0466_4597_1015286
Kotak Securities Limited
Work from Office
Full Time
Min. 1 yearJob Description
Personal Banker-Inbound_BRANCH BANKING_0466_4597_1015286
Personal Banker - Inbound (Branch Banking Service) | Kotak Mahindra Bank
Role Purpose
The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.
Key Responsibilities
Customer Service
- Act as the first point of contact for walk-in customers.
- Resolve customer queries related to accounts, deposits, payments, and banking services.
- Deliver a seamless and high-quality customer experience.
Transaction Processing
- Handle cash and non-cash transactions accurately and efficiently.
- Process:
- Cash deposits & withdrawals
- Demand Drafts (DD)
- Cheque transactions
- Account servicing requests
- Maintain operational accuracy and TAT adherence.
Sales & Cross-Selling
- Identify customer needs and recommend suitable banking products.
- Cross-sell:
- Savings Accounts
- Fixed Deposits
- Insurance Products
- Debit/Credit Cards
- Other retail banking products
Operations & Compliance
- Ensure process compliance and regulatory adherence.
- Maintain proper documentation and transaction records.
- Follow KYC, AML, and bank operational guidelines.
Required Skills
- Customer Service Orientation
- Cash Handling
- Banking Operations
- Communication Skills
- Attention to Detail
- Relationship Management
- Sales & Cross-Selling
- Problem Solving
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in New Delhi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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