Sales Executive Cum Consultation Coordinator

We are looking for a confident, enthusiastic and customer-oriented Sales Executive cum Client Relationship & Consultation Coordinator to join our team.

The candidate will be responsible for handling inbound and outbound calls, converting leads into customers, selling Vastu courses and software, booking client consultations, scheduling appointments and managing customer relationships.

The ideal candidate should have excellent communication skills in Hindi and English, a sales-oriented mindset and the ability to manage multiple customer interactions professionally.

Key Responsibilities

1. Sales & Lead Management

• Handle inbound and outbound calls from prospective customers.
• Explain and sell Vastu courses, Vastu software and consultation services.
• Follow up with leads generated through Google Ads, Facebook Ads, webinars and website inquiries.
• Handle customer objections and convert interested prospects into paying customers.
• Follow up on pending payments and incomplete purchases.

2. Consultation Booking & Appointment Management

• Understand client requirements for Vastu consultations.
• Qualify leads and book consultations with the consultant.
• Schedule phone calls, online consultations and Google Meet appointments.
• Coordinate with clients and manage the consultant's appointment calendar.
• Send appointment confirmations, reminders and meeting links through WhatsApp.
• Handle appointment rescheduling, cancellations and follow-ups.
• Ensure clients attend their scheduled consultations.

3. Customer Support & Relationship Management

• Handle customer queries related to courses, software and services.
• Assist customers with software installation, login and basic troubleshooting.
• Provide support through WhatsApp, email and phone calls.
• Maintain good relationships with existing clients.
• Collect customer feedback and coordinate issue resolution.

4. CRM & Reporting

• Maintain accurate customer records in CRM.
• Update call details, lead status, follow-up dates and appointment schedules.
• Maintain daily reports of calls, sales, bookings and conversions.
• Coordinate with marketing and technical teams whenever required.
• Required Skills & QualificationsExcellent verbal and written communication skills in Hindi and English.
• Good convincing, negotiation and sales skills.
• Basic computer knowledge (MS Excel, Google Sheets and Email).
• Experience using CRM software will be an advantage.
• Good knowledge of WhatsApp communication and follow-up management.
• Ability to schedule meetings and manage appointments.
• Customer-friendly attitude with patience and professionalism.
• Basic understanding of software and willingness to learn.
• Ability to manage multiple tasks and meet targets.
• Preferred Candidate Profile1–3 years of experience in telecalling, inside sales, customer support or appointment scheduling.
• Experience in selling courses, educational products, software or services is preferred.
• Candidates with experience in EdTech, online consulting or service-based businesses will be preferred.
• Freshers with excellent communication and a willingness to learn can also apply.
• What We Are Looking ForA proactive and responsible individual.
• Someone who enjoys talking to customers and helping them.
• A target-oriented person who can convert enquiries into sales.
• Someone who can independently manage leads, follow-ups and appointment bookings.
• A long-term team member willing to grow with the company.

1. Interested candidates can apply with their updated resume.