Team Leader

Job Description: Team Leader (TL) – Ayurveda Sales / Operations

Company Name: Safelis Pvt. Ltd.

Job Location: Rama Road, Kirti Nagar, New Delhi

Position: Team Leader (TL) – Tele-Sales / Operations

Salary: ₹20,000 – ₹30,000 per month + Performance Incentives

Experience Required: 1 – 2 Years

Employment Type: Full-time, In-office

Job OverviewSafelis Pvt. Ltd. is hiring an experienced and results-driven Team Leader (TL) for our Ayurveda & Wellness vertical. The ideal candidate will manage a team of tele-calling sales/consultation executives, monitor daily KPIs, drive sales targets for Ayurvedic wellness products, and ensure excellent customer interaction.

• Key ResponsibilitiesTeam Management & Supervision: Lead, mentor, and monitor a team of 10–15 tele-sales / consultation executives.
• Target Achievement: Drive daily, weekly, and monthly sales targets for Ayurvedic product lines (women’s wellness, health care, etc.).
• Quality & Performance Tracking: Track metrics such as call length, conversion rate, follow-up status, and lead closure rates using CRM software.
• Call Auditing & Training: Conduct regular call audits, side-by-side coaching, and product knowledge training to improve pitch conversion.
• Workflow Optimization: Manage lead allocation, escalation handling, and daily reporting to management.
• Team Motivation: Maintain high energy levels, foster a productive work environment, and resolve internal queries or conflicts.
• Key RequirementsExperience: Minimum 1 to 2 years of proven experience as a Team Leader or Senior Executive handling a sales/consultation team.
• Industry Focus: Prior experience in Tele-sales, Wellness, Direct-to-Consumer (D2C), Pharma, or Ayurvedic product sales is strongly preferred.
• Language Proficiency: Strong communication skills in Hindi and fluent working English.
• Skills: Excellent leadership, negotiation, team motivation, and performance management skills.
• Tech-Savvy: Familiarity with CRM systems, Excel, and dialer tools.
• Perks & BenefitsCompetitive fixed salary (₹20,000 – ₹30,000)
• High-performing incentive structures
• Career growth and advancement opportunities in a fast-growing Ayurvedic health brand