Technical Support Executive

We are looking for a skilled and customer-focused Computer, Printer & IT Support Engineer to provide technical support and maintenance for computers, printers, networking equipment, and other IT infrastructure. The candidate will be responsible for diagnosing and resolving hardware and software issues, installing and configuring IT equipment, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT peripherals.
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Troubleshoot printer problems including installation, configuration, connectivity, paper jams, driver issues, and print-quality problems.
• Provide technical support to users through on-site and remote assistance.
• Install and configure Windows operating systems, drivers, applications, and security updates.
• Troubleshoot basic LAN, Wi-Fi, internet, and network connectivity issues.
• Perform preventive maintenance of computers, printers, and other IT equipment.
• Maintain records of IT assets, equipment, repairs, and service requests.
• Coordinate with vendors and service providers for hardware, printer, networking, and warranty-related issues.
• Ensure timely resolution of technical support tickets and user requests.
• Follow IT security policies and maintain confidentiality of company information.
• Support backup, antivirus, system updates, and basic IT security activities.
• Provide guidance to users on proper use of computers, printers, software, and IT systems.

Specific Requirements:

• Diploma/Bachelor’s degree in Computer Science, IT, or a related field preferred.
• 1–3 years of experience in IT support, desktop support, printer support, or a similar role preferred.
• Good knowledge of computer hardware, Windows operating systems, printers, and networking.
• Basic knowledge of LAN, Wi-Fi, TCP/IP, routers, switches, and network troubleshooting.
• Ability to troubleshoot hardware and software problems independently.
• Good communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and respond to support requests in a timely manner.
• Willingness to travel to different office locations or client sites when required.
• A valid driving license may be required for field-support responsibilities.