Telecaller

Key Responsibilities

• Make outbound calls to customers and prospects for follow-ups and enquiries

• Handle inbound calls and respond to customer queries

• Maintain call records and update customer information in the system

• Perform accurate data entry in ERP / Excel / CRM

• Coordinate with the sales team for enquiry handling

• Maintain organized records of leads and customer communication

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Required Skills

• Experience in telecalling / customer support / sales follow-up

• Basic computer knowledge (MS Excel, Word)

• Professional phone etiquette

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Language Requirement

• Hindi and English