Telecaller Cum Computer Operator

About the CompanyJasmyrah Networks is an Internet Service Provider (ISP) offering reliable broadband internet services to customers. We are looking for an enthusiastic and responsible Telecaller to manage monthly plan renewals and payment collections.

1. Roles & ResponsibilitiesCall existing customers to remind them about monthly internet plan renewals.
2. Follow up with customers regarding pending and overdue payments.
3. Inform customers about upcoming payment due dates.
4. Encourage customers to make timely payments to avoid internet disconnection.
5. Share payment links and UPI details with customers through WhatsApp.
6. Maintain daily records of calls, payment commitments and collection status.
7. Coordinate with the technical and billing teams regarding payment-related issues.
8. Handle customer queries professionally and maintain good customer relationships.
9. Follow up with customers until pending payments are received.
10. Achieve monthly payment collection targets.

• Required SkillsGood communication skills.
• Basic knowledge of computers and MS Excel.
• Hindi communication is mandatory.
• Ability to convince and follow up with customers.
• Polite and professional telephone etiquette.
• Previous experience in telecalling or payment collection will be preferred.
• Key Performance Indicators (KPI)Daily outbound calls.
• Monthly payment collection percentage.
• Pending payment recovery.
• Customer renewal rate.
• Daily collection reporting.
• Job RequirementsMinimum Qualification: 12th Pass / Graduate.
• Experience: Fresher and Experienced both can apply.
• Working Hours: Full-Time.
• Salary: As per industry standards and experience.