Telecaller / Visa Filling / Client Relations & Grievance Manager

1. Telecaller / Customer Support ExecutiveLead Generation & Initial Client Handling

Job Responsibilities:

1. Potential clients ko outbound calls karna aur incoming enquiries handle karna.
2. Visa consultancy services ke baare mein clients ko basic information dena.
3. Australia, Canada, New Zealand, UK, Schengen aur other countries ke visa services explain karna.
4. Interested clients ki requirements aur travel history samajhna.
5. Clients ko consultation ke liye office visit ya appointment book karne ke liye guide karna.
6. Follow-up calls aur WhatsApp communication maintain karna.
7. Interested leads ka proper database maintain karna.
8. Daily calling reports aur lead conversion reports prepare karna.
9. New enquiries ko Visa Filing Executive ya concerned department tak forward karna.
10. Professional communication ke through new clients generate karna.

2. Visa Filing ExecutiveDocumentation & Visa Application Processing

Job Responsibilities:

1. Clients se visa application ke liye required documents collect karna.
2. Passport, bank statements, employment documents aur other supporting documents verify karna.
3. Visa application forms accurately fill karna.
4. Client ke travel purpose ke according cover letters aur supporting letters prepare karna.
5. Travel itinerary, hotel bookings aur other supporting documents arrange karna.
6. Relevant embassy aur immigration requirements ke according documentation prepare karna.
7. Online visa applications submit karna.
8. Clients ko pending documents aur additional requirements ke liye follow up karna.
9. Visa application status track karna aur clients ko updates dena.
10. Visa approval, refusal aur additional document requests ka record maintain karna.
11. Application submit karne se pehle documents aur information ki accuracy check karna.
12. Client files ko properly organize aur maintain karna.

Client Relations & Grievance ManagerHandle

1. Handle client communications and enquiries related to visa refusals and unsuccessful applications in a professional and timely manner.
2. Effectively manage dissatisfied, upset, and escalated clients while maintaining a calm, courteous, and professional approach.
3. Clearly explain visa refusal reasons based on official refusal letters, immigration guidelines, and relevant application records.
4. Conduct refund discussions and negotiations in accordance with company policies, agreed terms and conditions, and signed client agreements.
5. Address and resolve client complaints, disputes, and escalated concerns through effective communication and problem-solving.
6. Apply professional negotiation and conflict-resolution skills to manage challenging conversations and reach mutually acceptable outcomes.
7. Maintain accurate records of client complaints, refund requests, follow-ups, negotiations, and their final resolutions.
8. Safeguard the company's professional reputation by maintaining positive client relationships and ensuring transparent and ethical communication.