Telecalling Executive

Job Description – TelecallerCompany Name: Hamster London

Department: Customer Relationship Management (CRM) / Sales

Job Title: Telecaller

1. Job OverviewHamster London is looking for an enthusiastic and confident Telecaller to manage customer interactions, generate leads, follow up with potential customers, and build strong customer relationships. The candidate will be responsible for handling inbound and outbound calls and promoting the company's products and services.

1. 2. Roles & ResponsibilitiesMake outbound calls to potential and existing customers to promote Hamster London products.
2. Handle inbound customer calls and respond to product-related queries.
3. Follow up with customers regarding their interests, enquiries, and purchase decisions.
4. Generate leads and convert potential customers into sales.
5. Inform customers about new collections, offers, promotions, and product launches.
6. Maintain customer databases, call records, and daily follow-up reports.
7. Coordinate with store teams to check product availability and provide accurate information to customers.
8. Handle customer complaints and queries professionally and ensure timely resolution.
9. Encourage repeat purchases by maintaining regular communication with existing customers.
10. Achieve daily and monthly calling, follow-up, and sales targets.
11. Maintain a professional and positive approach while communicating with customers.

• 3. Required SkillsExcellent verbal communication skills.
• Good convincing and negotiation skills.
• Customer handling and relationship management.
• Strong follow-up and lead conversion skills.
• Basic computer knowledge and MS Excel.
• Ability to manage customer data and calling reports.
• Target-oriented and self-motivated.
• Good listening and problem-solving skills.
• 4. Eligibility CriteriaExperience: 1–3 years of experience in telecalling, customer service, or sales.
• Education: Graduate / Undergraduate.
• Language: Good Hindi and basic English communication.
• Gender: Male / Female.
• Industry Preference: Retail, Fashion, Lifestyle, E-commerce, or Customer Service.
• 5. Key Performance Indicators (KPIs)Number of daily calls made.
• Leads generated and converted.
• Customer follow-up completion.
• Repeat customer engagement.
• Customer satisfaction.
• Achievement of monthly targets.

6. Job LocationAs per company requirements.

Company: Hamster London