Telecalling Executive

We are looking for an enthusiastic and result-oriented Telecalling Executive responsible for maintaining relationships with existing clients, contacting potential customers, collecting orders, and gathering customer feedback. The candidate will act as a link between the company and its clients to ensure smooth communication, customer satisfaction, and repeat business.

1. Key ResponsibilitiesClient Calling & Follow-ups
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• Make daily outbound calls to existing and potential clients.
• Follow up with customers regarding previous enquiries and quotations.
• Maintain regular communication with existing customers.
• Inform clients about new products, designs, and offers.

1. Order Collection & Sales Coordination
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• Generate orders through regular client follow-ups.
• Collect order requirements, quantities, designs, and product specifications.
• Coordinate with the sales and production teams regarding confirmed orders.
• Follow up with clients for pending orders and repeat business.

1. Customer Feedback & Relationship Management
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• Collect feedback regarding product quality, pricing, delivery, and overall service.
• Contact customers after order delivery to ensure satisfaction.
• Handle basic customer queries and complaints professionally.
• Maintain good relationships with existing clients.

1. Database & Reporting
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• Maintain an updated customer database.
• Record call details, customer responses, enquiries, and order status.
• Maintain daily calling and follow-up reports.
• Update customer information in the company's CRM system.

1. Business Development
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• Identify opportunities for repeat orders.
• Encourage inactive customers to reconnect with the company.
• Share product catalogues and company details with prospective clients.
• Support the sales team in achieving monthly sales targets.
• Required Skills & QualificationsMinimum 12th pass; graduation preferred.
• Good communication skills in Hindi and basic English.
• Comfortable making outbound calls.
• Basic computer knowledge (Excel, WhatsApp and CRM).
• Good convincing and negotiation skills.
• Ability to maintain customer relationships.
• Positive attitude and target-oriented approach.
• Prior telecalling or sales experience will be preferred.
• Key Performance Indicators (KPIs)Number of calls made per day.
• Number of customers successfully contacted.
• Number of enquiries generated.
• Orders collected and sales generated.
• Customer follow-up completion rate.
• Customer feedback and satisfaction.
• Repeat orders from existing clients.
• Working ExpectationsMaintain professional communication with every client.
• Ensure timely follow-ups without missing potential orders.
• Maintain accurate records of all customer interactions.
• Coordinate effectively with internal departments.
• Focus on customer retention and business growth.

Ideal Candidate: A confident, disciplined, and proactive individual who can convert customer conversations into business opportunities while maintaining long-term client relationships.