Travel Agent / Consultant

About the Role

We’re looking for someone who enjoys planning trips, speaking with people and helping them choose the right holiday.

Your role will be to understand each client’s travel needs and plan a personalised trip based on their budget, interests and preferences. You should be a good listener, communicate clearly and enjoy researching destinations, hotels and experiences.

Key Responsibilities

• Understand their travel dates, budget, interests and expectations by listening carefully and asking relevant questions.
• Prepare personalised itineraries covering hotels, transport, sightseeing and activities.
• Recommend suitable travel options and explain why they match the client’s needs.
• Explain quotations, package inclusions, exclusions and booking terms clearly.
• Answer questions and adjust travel plans based on client feedback.
• Follow up with clients and guide them through the booking process.
• Maintain accurate records of client requirements and coordinate with the operations team for a smooth booking handover.

What We’re Looking For

• Good communication skills: You can explain things clearly and speak with clients confidently and respectfully.
• Strong listening and understanding: You pay attention to what clients need and recommend suitable options.
• An interest in trip planning: You enjoy researching destinations and putting together thoughtful travel plans.
• Attention to detail: You check dates, hotel options, prices and travel arrangements carefully.
• Organisation and ownership: You manage enquiries, remember commitments and follow up on time.
• Comfort with basic digital tools: You can use WhatsApp, email and a computer for daily work.

If you enjoy planning holidays and helping people have a great travel experience, we’d like to hear from you.