Travel Consultant

Job Summary:

We are looking for a dynamic, customer-focused and result-oriented Travel & Holiday

Consultant / Business Development Executive to manage client travel requirements, MICE queries, international holiday packages and end-to-end booking coordination.

The candidate will be responsible for understanding client requirements, preparing

customized travel packages, handling enquiries, converting leads into bookings, coordinating with travel partners, and developing business through networking and client relationships. The role will also involve regular interaction with BNI members through one-to-one meetings and networking activities to generate business opportunities and referrals.

Key Roles & Responsibilities:

 Handle and respond to MICE (Meetings, Incentives, Conferences & Exhibitions) queries from corporate and group clients.

·        Understand client requirements and develop customized travel solutions according to budget, destination and travel preferences.

·        Prepare and present domestic and international holiday packages including flights, hotels, transfers, sightseeing, activities and other travel arrangements.

·        Handle international package enquiries and coordinate with overseas suppliers, DMCs, hotels and other travel partners.

·        Manage the complete client booking process, from enquiry generation and quotation to confirmation and post-booking support.

·        Prepare competitive quotations, itineraries and package proposals based on client requirements.

·        Follow up with prospective clients and ensure timely conversion of enquiries into confirmed bookings.

·        Coordinate flight, hotel, visa, transportation, sightseeing and other travel-related arrangements as required.

·        Maintain regular communication with clients and provide timely updates regarding bookings, payments, confirmations and travel schedules.

·        Build and maintain strong relationships with existing and prospective clients to encourage repeat business and referrals.

·        Identify new business opportunities through networking, references, corporate connections and other channels.

·        Attend and actively participate in BNI meetings and networking activities.

·        Conduct regular one-to-one meetings with BNI members to build professional relationships and generate qualified business referrals.

·        Develop a strong referral network through BNI and other professional networking platforms.

·        Maintain proper records of leads, enquiries, quotations, follow-ups and confirmed bookings.

·        Coordinate with internal teams and external vendors to ensure smooth execution of client travel plans.

·        Handle client concerns, changes, cancellations and special requests professionally and ensure timely resolution.

·        Stay updated on international destinations, travel trends, hotel options, airline schedules and new travel products.

·        Achieve assigned sales, revenue, booking and business-development targets.

·        Provide excellent customer service before, during and after the client's journey.

·        Maintain a professional relationship with clients, corporate accounts, vendors and networking partners.