Voice Engineer

Work Roles 

Voice Network Configuration and Management:

Analyze SIP logs for troubleshooting and debugging VoIP-related issues.Configure and maintain PRI/GSM gateways. Hands on knowledge of Troubleshooting, Live Voice and VOIP calls. Have to have very good knowledge on SIP Protocol and UDP/RTP/TLS/SRTP and other protocols. Should have knowledge of freeswitch, Asterisk,Vicidial and other dialer logic. Should be expert at Linux commands and should be able to deploy applications. Basic understanding of NGINIX,HA PROXY, APACHE AND TOMCAT.

Session Border Controller (SBC) Management:Deploy and manage SBCs, ensuring secure and reliable communication between different VoIP networks.Troubleshoot and optimize SIP headers for call flows and network integrity. Also need to understand the meaning of various SIP functions like REFER / REDIRECT etc.

Network and Security Integration:Configure and maintain firewalls to secure voice and data traffic.Handle WAN setup and ensure connectivity for Unified Communications systems.Collaborate with network teams to implement QoS (Quality of Service) for voice traffic.

Shift Management and Documentation:Work in shifts to provide 24/7 support for the NOC.Maintain comprehensive documentation of configurations, incidents, and resolutions.Ensure smooth handovers between shifts by updating logs and reports.

Qualifications and Skills

Required:Hands-on experience with SIP log analysis and troubleshooting.Strong understanding of SBCs and SIP headers, including their roles in VoIP networks.Practical experience in setting up and maintaining GSM gateways.Knowledge of firewalls (e.g., Fortinet, Cisco, or similar) and WAN configurations.Familiarity with the operations of a Unified Communications System’s NOC.Ability to work in rotating shifts, including nights and weekends.

Understanding of QoS, WebRTC, VLAN, and IP routing for VoIP networks.Proficiency in monitoring tools such as Wireshark,SolarWinds, Grafana

Soft Skills:Strong analytical and problem-solving abilities.Excellent verbal and written communication skills.Team-oriented mindset and ability to work under pressure.

What We OfferA dynamic work environment with exposure to cutting-edge voice and network technologies.We would evaluate the performance over a period of 45 days and woudl make the final offer comensurate with performance .This is a full time role and would need office presence .Provides ample Domestic and International exposure .

DEKSTOP ENGINEERS NOT REQUIRED