Waiter / Steward

JOB DESCRIPTION

Job Title: Senior Steward / Captain

Location: New Delhi, India

About Us:

Mira’s is a premium bakery and café in New Delhi, offering artisanal baked goods, gourmet beverages, and a thoughtfully curated guest experience. Our brand focuses on warmth, consistency, and refined service, making guest satisfaction and staff excellence equally important.

Job Summary:

The Senior Steward / Captain will supervise dining floor service, manage table allocations, and deliver refined hospitality across all service shifts. In addition to guest interaction and active upselling, this role provides operational leadership to junior service stewards to maintain impeccable table presentation, timely service delivery, and brand standards.

Key Responsibilities:

1. Dining Floor Supervision & Table Service:

·      Welcome and seat guests warmly, present menus, and guide guests through bakery items, gourmet beverages, and chef specials.

·      Actively suggest food and beverage pairings, executing suggestive selling/upselling to optimize guest experience and average order value.

·      Punch table orders accurately into the POS/KOT system and ensure timely delivery of food and beverages.

2. Service Standards & Team Supervision:

·      Allocate shift stations and opening/closing side duties to junior stewards and support staff.

·      Ensure strict adherence to brand grooming standards, hygiene etiquette, and table manners across the floor crew.

·      Guide junior staff on table setup, cutlery polishing, napkin folds, and station mise-en-place.

3. Guest Handling & Feedback Resolution:

·      Maintain an attentive presence on the floor to anticipate guest requirements and check on satisfaction levels.

·      Handle minor service delays or dining complaints diplomatically and empathetically, escalating to the Manager when required.

·      Recognize repeat patrons and note specific seating and dietary preferences.

4. Coordination & Operations Support:

·      Coordinate with the bakery, kitchen, and bar counter teams regarding special dietary requests, allergens, and ticket pacing.

·      Supervise shift changeover procedures, station restocking, and end-of-day floor sanitization.

·      Assist the Store Manager in conducting daily pre-shift briefings and floor service audits.

Qualifications & Skills:

·      2–5 years of experience in F&B service as a Steward, Senior Steward, or Captain in premium cafés, casual dining, or hotels.

·      Diploma or Degree in Hotel Management / Hospitality (preferred).

·      In-depth knowledge of table service protocols, menu presentation, and beverage service.

·      Working familiarity with POS/KOT billing systems (e.g., Petpooja).

·      Good verbal communication skills in English and Hindi, paired with high personal grooming standards.

·      Flexibility to work operational shifts, peak weekends, and public holidays.

What We Offer:

·      Budgeted Salary: ₹18,000 – ₹22,000 per month + Service Charge / Incentives.

·      Structured pathways for career growth to Floor Supervisor / Restaurant Captain.

·      A collaborative, professional, and hospitality-first work environment.

Job Types: Full-time, Permanent

Benefits:

·      Food provided

Work Location: In person