Waiter / Steward

Job Summary

We are looking for a polite, well-groomed, hardworking, and customer-oriented Waiter / Steward to provide excellent food and beverage service. The candidate should be responsible for serving guests, maintaining cleanliness, and ensuring a pleasant dining experience.

Key Responsibilities

1. Welcome guests politely and assist them with seating.
2. Present menus, explain food and beverage options, and take orders accurately.
3. Serve food and beverages promptly and professionally.
4. Ensure tables, dining areas, and service stations remain clean and hygienic.
5. Coordinate with kitchen staff to ensure timely and accurate order delivery.
6. Check guest satisfaction and respond courteously to requests.
7. Clear tables and reset them for the next guests.
8. Follow hygiene, food safety, and workplace cleanliness standards.
9. Handle crockery, cutlery, glassware, and service equipment carefully.
10. Report customer complaints, damaged items, or service issues to the supervisor.
11. Follow the instructions of the restaurant manager or supervisor.
12. Maintain discipline, punctuality, and professional behaviour throughout the shift.

Required Skills & Qualifications

• Good communication and a polite attitude.
• Neat appearance and personal hygiene.
• Basic knowledge of food service and table setting.
• Ability to work in a team and under pressure.
• Honest, punctual, and responsible.
• Willingness to work flexible shifts, weekends, and holidays when required.
• Previous experience in a hotel, restaurant, café, or hospitality business is preferred but not mandatory.

Key Performance Expectations

• Excellent guest service and satisfaction.
• Accurate and timely order delivery.
• High standards of cleanliness and hygiene.
• Minimum customer complaints.
• Proper care of company property and service equipment.
• Punctuality, discipline, and teamwork.