Community Manager

Key Responsibilities

• Welcome and onboard new members and ensure a smooth move-in experience.
• Build strong relationships with members and handle their queries, concerns, and feedback.
• Manage day-to-day operations of the coworking space.
• Coordinate with housekeeping, security, maintenance, and other vendors.
• Organize networking events, workshops, wellness activities, and community initiatives.
• Conduct workspace tours for prospective clients and explain membership plans and facilities.
• Support the sales team in lead conversion, occupancy, referrals, and member retention.
• Maintain member records, contracts, reports, bookings, and operational documentation.
• Coordinate meeting room, conference room, and event space bookings.
• Support invoicing and payment follow-ups with the finance team.
• Assist with social media content and promotion of community events and member activities.

Requirements

• 2–5 years of experience in Community Management, Coworking, Hospitality, Customer Experience, Client Relationship, Operations, or Facilities Management.
• Excellent communication and interpersonal skills.
• Strong customer service and relationship management skills.
• Good event planning and coordination abilities.
• Strong organizational and problem-solving skills.
• Comfortable handling multiple tasks and working in a fast-paced environment.
• Proficiency in MS Office and CRM/community management software.
• Bachelor's degree in Business Administration, Hospitality, Marketing, or a related field is preferred.

Preferred Background

Candidates from coworking spaces, hotels, hospitality, serviced offices, customer experience, events, or facility operations are encouraged to apply.

📩 To Apply: Share your CV at aditi.agrawal@kantorants.com