Customer Relationship Executive

Role Summary: The Customer Relationship Executive acts as the main point of contact for parents and guardians interested in modeling, acting, and commercial opportunities for their children. You will handle incoming leads, explain studio services, and ensure a welcoming, transparent experience from initial inquiry to final photoshoot.

Key Responsibilities

• Customer Inquiry Handling. Answer incoming calls, emails, and chat messages promptly to address product or service questions.
• Service Pitching and Conversion. Explain portfolio packages, training programs, and production matching workflows clearly to convert qualified leads into signed talent.
• Lead Management and Follow-ups. Contact prospective clients, schedule appointments or demos, and update lead statuses in the CRM system.
• Issue Resolution. Investigate customer complaints, coordinate with internal teams for fixes, and ensure timely closure.
• Client Retention and Feedback. Conduct post-service follow-up calls to gather satisfaction feedback and identify upselling opportunities.
• Data and Reporting. Maintain accurate records of customer interactions, call logs, and daily performance metrics.
• Parent Counseling and Lead Handling. Respond to incoming calls, WhatsApp messages, and website applications from parents inquiring about casting calls and talent management.