Customer Support Executive

Customer Care Executive — EazyPCCompany: EazyPC (eazypc.in) Location: A-90, Sector 4, Noida, Uttar Pradesh (On-site) Employment Type: Full-Time Department: Customer Support / Operations Reports To: Founder

About EazyPCEazyPC is a fast-growing startup on a mission to make quality computing accessible and affordable for everyone in India. We refurbish, test, and sell high-quality pre-owned laptops with reliable warranties, helping customers get premium performance at a fraction of the cost — while promoting sustainable tech consumption.

Role Overview: We're looking for a customer-obsessed Customer Care Executive to be the first point of contact for EazyPC customers. You'll handle pre-sales queries, post-sales support, order tracking, warranty claims, and returns/refunds — ensuring every customer has a smooth, trustworthy experience buying a refurbished laptop online.

• Key ResponsibilitiesRespond promptly to customer queries via phone, WhatsApp, email, and chat regarding product specs, pricing, order status, and warranty terms
• Guide customers through the buying process, addressing concerns specific to refurbished electronics (condition grading, battery health, warranty coverage, etc.)
• Handle and resolve complaints related to delivery delays, product issues, damaged shipments, and defective units
• Process returns, replacements, and refunds in line with company policy, coordinating with the logistics and warehouse teams
• Log all customer interactions accurately in the CRM/helpdesk tool and maintain updated records
• Follow up with customers post-purchase to ensure satisfaction and reduce return/complaint rates
• Escalate unresolved or sensitive issues to the appropriate internal team (technical, logistics, or management)
• Collect customer feedback and share recurring issues/insights with the founder/product team to improve processes
• Support outbound calls for order confirmations, feedback collection, or resolving payment/COD issues
• Maintain a friendly, patient, and solution-oriented tone in every interaction, even during high query volumes
• RequirementsGraduate in any discipline (preferred, not mandatory)
• 0–3 years of experience in customer support, telecalling, or a similar role (freshers with strong communication skills are welcome to apply)
• Excellent verbal and written communication skills in Hindi and English; knowledge of additional regional languages is a plus
• Comfortable Excel/Google Sheets, and WhatsApp Business
• Basic understanding of laptops/computers and common technical terms is a strong advantage
• Patient, empathetic, and calm under pressure while handling complaints
• Strong problem-solving ability and ownership mindset
• Willingness to work in a fast-paced startup environment with rotational shifts/weekend availability (if applicable)
• Good to Have Prior experience in e-commerce, electronics retail, or D2C customer support
• Familiarity with refurbished/used electronics industry practices
• Basic troubleshooting knowledge for laptop hardware/software issues
• What We OfferCompetitive salary with performance-based incentives
• Hands-on learning in a growing D2C startup
• Opportunity to directly shape customer experience processes from an early stage
• Friendly, collaborative team culture