Customer Support Executive

📌 JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVE

Position: Customer Support Executive

Department: Customer Support

Industry: Education / E-Learning

Experience: 0–3 Years

Employment Type: Full-Time

Location: noida sector 65

Salary: 15 to 25k

About the Role

We are looking for a friendly and responsible Customer Support Executive to assist students, parents and learners with their queries and provide a smooth experience throughout their learning journey.

Key Responsibilities

Handle customer queries through calls, WhatsApp, email and other communication channels.

Assist students/parents with course-related information and general queries.

Provide timely and accurate information regarding classes, schedules, fees and enrollment.

Resolve customer complaints and issues professionally.

Coordinate with the academic, sales and management teams for query resolution.

Follow up with customers to ensure their concerns have been resolved.

Maintain proper records of customer interactions and complaints.

Assist students with the enrollment/onboarding process.

Handle communication with both domestic and international customers.

Prepare daily/weekly customer support reports when required.

Ensure a positive and professional customer experience.

Requirements

Excellent verbal and written communication skills.

Good English communication is preferred.

Patient, polite and customer-focused attitude.

Ability to handle multiple queries efficiently.

Basic knowledge of MS Office/Google Workspace.

Good problem-solving and coordination skills.

Freshers with good communication skills can apply.

Key Skills

Customer Support | Communication | Problem Solving | Client Handling | Follow-up | Email & WhatsApp Handling | Coordination | CRM