Devops Lead
Indiamart
Work from Office
Full Time
Min. 5 yearsJob Description
Devops Lead
We are looking for a Team Lead – Customer Retention & Reactivation to manage a team of callers and drive repeat transactions from existing customers.
The role will own the customer reactivation funnel from calling and requirement identification to follow-up, conversion, and transaction completion.
Key Responsibilities
Manage and lead a team of callers responsible for customer reactivation.
Drive daily, weekly, and monthly calling, conversion, transaction, and revenue targets.
Identify and prioritise existing customers with high potential for repeat transactions.
Drive customer engagement through structured calling and follow-ups.
Monitor the complete funnel from contact → requirement → follow-up → transaction.
Track team productivity, connect rates, conversion, repeat transactions, and revenue.
Coach the team on customer conversations, objection handling, and closing.
Analyse MIS and customer behaviour to improve conversion and team performance.
Capture customer feedback and coordinate with Product, Operations, and Business
teams to resolve issues.
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 5 to 6 years are eligible to apply for this job. You can apply for more jobs in Noida to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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