E-COMMERCE & ONLINE OPERATIONS EXECUTIVE

JOB DESCRIPTION: E-COMMERCE & ONLINE OPERATIONS EXECUTIVE

A Startup Online Imitation Jewellery Business Operations Executive builds and runs end-to-end digital retail operations, covering storefront management, order dispatch, inventory control, customer conversion, and logistics coordination. In an early-stage startup, this role combines strategic growth with hands-on daily execution.

Job Title

E-Commerce & Online Operations Executive (D2C)

• Location: Sector 75, Noida (On-site)
• Salary: ₹15,000 – ₹20,000 per month (based on experience)

·        Job Type: Full-time

Role Summary

You will take ownership of our newly launched online jewellery brand from storefront management to final order delivery. You will manage website and marketplace listings, convert social media leads, oversee packaging and secure dispatches, and set up smooth operational processes as we scale. This is a hands-on startup role with strong growth potential as the brand scales.

Key Responsibilities

·        Order Processing, Packaging & Dispatches

o   Manage daily order fulfilment from order receipt to packaging, invoicing, and handover to courier partners (such as Shadowfax, Shiprocket, or specialized insured jewellery)

o   Ensure tamper-proof, brand-aligned unboxing packaging, including quality checks (QC), Packing Slip, applicable cards, authenticity certificates, and Jewellery care guides.

o   Track live shipments, resolve delivery delays, and minimize RTO (Return to Origin) rates, especially on Cash on Delivery (COD) orders.

·        Inventory & Vendor Coordination

o   Maintain real-time stock tracking across the website, marketplaces, and physical storage to prevent overselling.

o   Check and maintain brand and outer packaging stock and other packing materials.

o   Coordinate with Jewellery and packaging vendors for timely restocking of fast-moving designs and packaging supplies.

·        E-Commerce & Storefront Management

o   Build and maintain product catalogues on Shopify/WooCommerce with accurate weights, dimensions, pricing, and high-converting descriptions.

o   To take basic product photograph and to coordinate reel shoots, and digital merchandising for new launches.

·        Digital Sales & Lead Conversion

o   Respond promptly to customer enquiries via WhatsApp Business, Instagram DMs, and calls to assist with sizing, styling, and closing orders.

o   Run basic abandoned cart recovery and post-purchase repeat-customer outreach.

·        Returns, Exchanges & Customer Support (ORM)

o   Handle returns, exchanges, and refund workflows smoothly while inspecting returned pieces for damage or tampering.

o   Manage customer reviews on Google, social media, and marketplaces to build early brand trust.

·        Reporting & Growth Tracking

o   Maintain daily trackers for orders dispatched, RTO percentage, stock levels, ad spend vs. sales (ROAS), and net margins.

Required Qualifications & Skills

·        Experience: 1 to 3 years in D2C e-commerce, startup operations, or online retail management (jewellery, fashion, or lifestyle startup experience preferred).

·        Technical & Operational Skills:

o   Hands-on experience with Shopify/WooCommerce, shipping aggregators (Shadowfax, Shiprocket, fastrr, etc.), and Excel/Google Sheets.

o   Familiarity with WhatsApp CRM tools, Meta Ads basics, and marketplace seller panels.

o   Understanding of insured shipping protocols and hallmarking/certification documentation.

·        Startup Mindset: High ownership, problem-solving attitude, attention to detail in packaging/QC, and comfort wearing multiple hats in a fast-paced environment.