Front Desk Associate

• Welcome and attend to customers with a warm and professional attitude.
• Take dine-in, takeaway and direct orders accurately.
• Manage Zomato/online orders, including accepting orders, checking preparation status and coordinating timely dispatch.
• Coordinate between customers, kitchen staff and delivery partners.
• Monitor order accuracy, packing and presentation before handing over.
• Manage the front counter, billing/POS and daily cash handling.
• Coordinate and supervise kitchen helpers/staff during service hours.
• Ensure kitchen and customer areas maintain proper cleanliness and hygiene.
• Monitor stock of basic front-counter items, packaging and beverages and inform management when supplies are low.
• Handle customer queries and minor complaints politely and escalate important issues to the owner/manager.
• Ensure smooth operations during peak hours and help the team wherever required.
• Maintain basic daily records such as sales, online orders, wastage and staff attendance.
• Ensure opening and closing procedures are followed properly.

What We’re Looking For

• Good communication and customer-handling skills.
• Confident, energetic and presentable personality.
• Ability to manage multiple tasks during busy hours.
• Basic knowledge of POS/billing and online food-ordering platforms.
• Comfortable coordinating with kitchen staff and delivery partners.
• Previous experience in a café, QSR, restaurant or hospitality environment is preferred.
• Freshers with the right attitude and good communication skills can also apply.

Important Qualities

Customer First • Responsible • Quick Learner • Team Player • Punctual • Calm Under Pressure • Good Communication

This is a hands-on role. The person should be comfortable actively participating in daily café operations rather than only sitting at the counter.