Guest Relations Executive

• QualificationGraduate in any discipline.
• Good communication skills in English and Hindi.
• Proficiency in MS Office (Excel, Word, Outlook).

Job SummaryWe are looking for a professional and customer-focused Guest Relation Executive (GRE) to manage front desk operations and ensure an excellent resident and visitor experience in a high-rise residential society. The ideal candidate should possess strong communication, interpersonal, and problem-solving skills with the ability to coordinate effectively with residents, management, vendors, and facility teams.

• Key ResponsibilitiesWelcome and assist residents, visitors, and guests in a courteous and professional manner.
• Handle front office and reception activities efficiently.
• Manage visitor entries through visitor management systems and maintain records.
• Address resident queries, complaints, and service requests, ensuring timely resolution.
• Coordinate with housekeeping, security, technical, and maintenance teams to resolve resident concerns.
• Maintain complaint registers, service request logs, and follow up until closure.
• Assist the Facility Manager in daily administrative and operational activities.
• Prepare daily, weekly, and monthly reports related to resident complaints and service requests.
• Coordinate with vendors and service providers for scheduled maintenance activities.
• Maintain records of resident move-ins, move-outs, and tenant documentation.
• Handle incoming calls, emails, and official correspondence professionally.
• Support society events, meetings, and community engagement activities.
• Ensure high standards of customer service and resident satisfaction.
• Required SkillsExcellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle difficult situations calmly and professionally.
• Good coordination and follow-up abilities.
• Basic knowledge of facility management operations.
• Proficiency in MS Office and visitor management software.
• Strong organizational and multitasking skills.
• Preferred ExperienceExperience in high-rise residential societies, facility management companies, hotels, or customer service environments.
• Familiarity with apartment management systems and resident helpdesk operations.