International BPO Executive

INTERNATIONAL BPO – MULTIPLE OPENINGS

Position: Customer Support Executive / Process Associate

Process: International Voice

Locations: Noida

Work Mode: Work From Office

Employment Type: Full-Time

Job Description

We are hiring Customer Support Executives / Process Associates for multiple reputed BPO and MNC clients across Delhi NCR, Ghaziabad, Noida.

The selected candidates will be responsible for handling international customers through voice, blended processes, resolving queries, providing accurate information and ensuring a high-quality customer experience.

• Key Responsibilities Handle customer queries through international voice, chat or blended processes.
• Provide professional and effective customer support.
• Understand customer concerns and provide appropriate resolutions.
• Maintain excellent communication and customer-handling standards.
• Follow process guidelines, quality parameters and compliance requirements.
• Accurately update customer information and interaction details in the system.
• Achieve assigned productivity, quality and customer satisfaction targets.

• Experience: Experienced candidates can apply for selected processes.
• Excellent English communication skills are mandatory.
• Good verbal and written communication.
• Basic computer knowledge and typing skills.
• Candidates should be comfortable working in US / UK / Australian or rotational shifts.
• Candidates must be comfortable working from office.
• International BPO / Customer Support experience will be an added advantage.
• Minimum 6 months of International voice experience mandatory.