Key Account Manager

Key Account Manager - GT Magnetics Pvt. Ltd., Noida

About the company

GT Magnetics designs and manufactures transformers, toroids, line filters and inductors for leading appliance, electrical and electronics brands in India. We operate three plants in Noida with a team of around 300 people and are currently investing in a large automation programme on our winding floor. Our order-to-dispatch process runs on Salesforce.

About the role

We are hiring a Key Account Manager to be the single point of contact for our largest customers. You will own every order for these customers from forecast and purchase order to production, dispatch and receipt

at the customer's end. You will plan with production, keep customers informed, and make sure nothing falls between departments. When a delivery date is at risk, you will be the one who tells the customer first, with a new date and the reason. You will report directly to the Director.

Roles and responsibilities

• Collect monthly forecasts and purchase orders from assigned customers; check them against agreed price, part number, quantity and delivery date; confirm delivery dates in writing

• Plan every order with the production team, track orders through the shop floor daily and update customers on progress and changes

• Handle schedule changes (pull-ins, push-outs, cancellations) and get orders re-planned

• Own dispatch end to end: transport arrangement, invoice and e-way bill, tracking details shared the same day, and confirmation of receipt at the customer's end

• Act as the first point of contact for customer complaints and rejections; coordinate root cause analysis and 8D corrective action with the quality team; close the loop with the customer

• Manage new part development for assigned customers: drawings and specifications, sample manufacturing, submission and approval follow-up

• Handle customer paperwork including vendor registration, compliance declarations and supply agreements; host customer audits at our plants and close audit points

• Keep the Salesforce order book accurate every day and send a weekly status report to the Director

• Speak with each assigned customer every week and visit customer plants regularly

Desired candidate profile

• 4 to 8 years in key account management, order management, customer service or sales coordination at a component, EMS, electrical or electronics manufacturer

• Hands-on experience with purchase orders, production schedules, dispatch documentation and customer vendor portals

• Comfortable on the production floor and in planning meetings; able to read a production schedule and ask the right questions

• Highly organised and reliable; keeps systems updated and follows through on every open item

• Clear written and spoken English and Hindi

• Working knowledge of MS Excel; experience with Salesforce or any CRM is a plus

• Diploma or degree in Electrical or Electronics Engineering preferred but not essential

• Willing to travel to customer sites in Delhi NCR and occasionally other locations

Perks and benefits

• Direct ownership of relationships with the company's most important customers, reporting to the Director

• A growing, family-run manufacturer investing in automation and systems, where your work is visible and shapes how we operate

• Salary up to ₹25,000 per month, based on experience

Location: Sector 59, Noida, Uttar Pradesh

Employment type: Full time, permanent