Staff Aug(MIS executive)

Staff Aug(MIS executive)

Job Title:  MIS CUM BPO

Organization Name: NEC Corporation of India Ltd. 

Reporting Relationship: Project Manager 

• Role Summary: We are looking for a MIS cum BPO who has experience in handling international customer through calls, texts and emails.

 

Job Responsibilities

Core Responsibilities of MIS Executive:

• Strong proficiency in handling multiple tools such as ticketing tool (SNOW), through mails,  from calls when it comes to data handling.
• Strong proficiency in handling international customer through calls, texts and emails.
• Experience in live projects that have been in place for at least one year.

Communication and Presentation Skills

• Ability to communicate at top level on the thought and process behind the analysis.
• Must understand and unpack briefing given by different departments and other key stakeholders.
• Proven proficiency to clearly communicate to the stake holders in the exact manner that is being asked.
• Must think fast under pressure.
• Proficiency to understand requirements of management in terms of how they want the data to be presented.
• Strong analytical and critical thinking skills.

Bonus Points

1. Knowledge of ticketing tool, incidents.
2. Experience working in retail domain.

 

Minimum requirements

• MIS With inbound outbound call handling experience,
• Qualification: - Graduate or equivalent
• Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance.
• Minimum 1 years’ experience.

 

   Location – Bangalore/Noida

 

Experience Level

Executive Level