Technical Product Consultant 2

Technical Product Consultant 2

Our company
At Adobe, we are changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We are the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us.
The challenge
Adobe Technical Product Consultants provide accurate and timely technical support to Digital Marketing customers via telephone and email. They manage support issues of a complex and technical nature with varying degrees of priority, all while delighting Adobe customers. Technical Support Consultants address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members to represent Adobe in a professional manner.
What you will do
Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.Validates and reports customer submitted product bug reports with precision.Scope, troubleshoot resolve customer's issue and educates customers on the use of Adobe Analytics.Assists in testing new and enhanced products.Manages projects professionally and within stated timelines.Fully owns cases in their name and contributes to success of global team.Identifies trends and potential issues and quickly communicates with affected parties.Support sustainable&. scalable software solutions for Adobe's largest customers.Helps maintain accurate and complete product documentation.Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)Weekend or holiday coverage as required by the business.Should be comfortable working in night shifts.Assists in special projects and other duties as assigned.
What you need to be eligible:
Technical Acumen requirements:
Must have, Deep knowledge and understanding of HTML, JavaScript, Web 2.0, and web services.Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.Experience with SQL and database management.Experience with data insertion and reporting APls, SOAP, REST and PHPKnowledge of Mobile and Video programming solutionsKnowledge of Experience with Tag Management toolsDesirable to have experience using Adobe Analytics and or optimization tools.Proven ability to diagnose and troubleshoot complex analytic implementation issues.Practical understanding of JQuery, Angular JS, Any JS FrameworkKnowledge of API (Application Programing Interface)Ability to identify, research and quantify business problems using statistical analyses on large data sets.Proven skills of leading multi-platform Adobe solutions as a product or technical client service lead or solution consultant.Desirable Adobe Experience Cloud tool certification (Adobe Analytics desirable)General knowledge about working with Google, Tealium, Salesforce and Pega technologiesAdvanced level Excel and PowerPointSome experience of digital marketing, CRO, digital analytics, decisioning, personalization, recommendations or UX disciplines
 Bachelor's degree in computer science or related field
 At least, three years' experience in a customer support environment, preferably in a high enterprise
tech setting
 Excellent communication skills, both written and verbal
 Be a problem solver, constantly identifying opportunities to improve processes and then acting.
 Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively
within stated service level goals.
 Extensive knowledge of MS Office, email, and how the Internet and websites work
 Ability to build strong collaboration across internal teams and to a customer advocate.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Experience Level

Senior Level